Team chat and client communication, built into your agency console

The Client tab shows only the channels you have chosen to share externally, so clients see a single, focused thread with their account team instead of a noisy inbox. Email back-and-forth gives way to a shared channel where approvals, questions and updates are all in one searchable place, attributed to a person and a timestamp.

Because the audience is decided by the tab — internal versus client — and by per-channel sharing, there is no risk of an internal aside landing in front of a client. A net-new client automatically gets its own pair of channels (one internal, one shared) the first time you work with them, so onboarding a conversation is never a setup chore.

Reply in threads to keep a side discussion from derailing the main channel, react to acknowledge without adding noise, and attach files directly to the message they belong to. Rich formatting, mentions and a tidy reading experience mean a channel stays useful as it grows rather than turning into an unscannable wall of text.

Every message, reaction and reply is durable, so a conversation reads the same when you come back to it tomorrow — in true chronological order, even when your team and a client are typing at the same time. The history is the record, not a transcript you have to reconstruct from memory.

When a message thread needs a face-to-face, start a real audio or video call from the channel, a direct message or a teammate's profile — no separate meeting link, no app-switching. The call opens a branded video stage with a participant grid, screen sharing, a live people roster and an in-call chat, so the discussion that started in writing carries straight through to the call.

Calls run on a dedicated video service, so the people panel, mute and camera controls and screen share all behave the way your team expects from a conferencing tool — only it lives one click from the conversation that prompted it.

Conversations are about something — a deal, a task, a creative, a meeting. The composer's resource picker lets you drop a clickable reference to a CRM lead, project, task, theme, form, creative, file, meeting or another channel right into a message, so the people reading it can jump to the exact record instead of hunting for it.

Each linked reference renders as a tidy chip that deep-links into the relevant tool and even sets the active client, turning chat from a place where context gets lost into the connective tissue between every other part of the console.

Select a client and chat narrows to that account — its shared channel under the Client tab, its private internal channel and direct messages under the Internal tab — so a multi-client agency never has to scroll past twelve other accounts to find the one in front of them. Choose All Clients to see the company-wide channels and groups that belong to the whole team.

That scoping is the same model the rest of the console uses, which is what lets a single workspace serve a roster of clients without anything bleeding across accounts. Your team's attention stays on the client they are working on, and the structure does the filtering for them.